Trust Center
Security, privacy, and how we handle conversations.
Amotions coaches people during live conversations, so it is built to stay off the call and to keep what it hears inside your organization. It never joins a meeting as a bot, never uses customer conversations to train third-party foundation models, and runs in isolated, encrypted cloud workloads separated by customer workspace.
Evaluating Amotions for your organization?
Ask for a security and deployment review. The team covers current technical controls, data handling, and your requirements.
On the call
Private by design.
The person being coached is the only one who sees Amotions. Nothing is added to the meeting.
Never joins as a bot
Amotions does not join Zoom, Microsoft Teams, or Google Meet as a bot or meeting participant. Buyers and other attendees do not see it.Visible only to the user
Guidance appears as a private desktop or web overlay on the seller’s or agent’s own screen during the live conversation.Alongside your phone system
For phone, dialer, and contact-center workflows, teams use speaker or computer audio with the desktop app or a browser tab-share. That is overlay coaching beside the phone system — not a change to dialer infrastructure.
Data handling
Your conversations stay yours.
What Amotions does with transcripts, audio, playbooks, and uploads.
Zero model training policy
Customer call transcripts, audio uploads, and chat sessions are strictly private to your organization. They are never used to train third-party foundational AI models.Personalization without retraining
Playbook personalization applies your process at coaching time. It is not a claim that foundation-model weights are retrained on your conversations.Separated by workspace
Organization playbooks, transcripts, and uploads stay separated by customer workspace. Each organization’s knowledge stays isolated to it.Encrypted and isolated
Coaching workloads run in isolated Google Cloud environments, including Cloud Run, with encrypted data transmission and encrypted storage.
Architecture
How a conversation moves through Amotions.
A high-level view. Ask during your security review for current technical controls.
- 01Your screenThe desktop app or browser overlay listens to the conversation on the user’s computer. Nothing is added to the meeting.
- 02Encrypted transmissionConversation audio and context travel to Amotions over encrypted connections.
- 03Isolated coaching workloadsIsolated Google Cloud environments (including Cloud Run) interpret the conversation with speech and language models.
- 04Your workspacePlaybooks, transcripts, scorecards, and uploads are stored encrypted and separated by customer workspace.
- 05Back to one screenThe next best action returns only to the user’s overlay. Post-call scorecards are visible to the user and their team.
Compliance posture
What we claim, and what we don’t.
Stated plainly, so a security reviewer does not have to read between the lines.
Certifications
Amotions does not publish a SOC 2 report or ISO 27001 certificate on this site. If your review requires one, ask for current status during your security review.Healthcare
Data is hosted on Google Cloud, encrypted in transit and at rest, and isolated per workspace. Each practice sets its own patient notice policy for recorded conversations. We sign a Business Associate Agreement (BAA) with your practice, and our hosting provider, Google Cloud, is covered by a signed BAA with Amotions. Ask us for the BAA before you share patient information. Details: https://amotionsinc.com/security#healthcare.Enterprise controls
Enterprise includes manager dashboards and admin controls, custom packaging for larger rollouts, and sales-assisted setup. Ask security for current technical controls during enterprise evaluation.Retention and deletion
Raise data retention and deletion requirements during your security review so they can be addressed for your deployment.
Healthcare
Patient conversations: hosting, consent, and BAAs.
For dental, hearing, optical, fertility, medspa, senior care, hospice, and other practices that coach on patient conversations.
Data hosting
Data is hosted on Google Cloud, encrypted in transit and at rest, and isolated per workspace.Recording consent
Each practice sets its own patient notice policy for recorded conversations. Amotions never joins the call as a bot; your practice decides what patients are told and when.BAA
We sign a Business Associate Agreement (BAA) with your practice, and our hosting provider, Google Cloud, is covered by a signed BAA with Amotions. Ask us for the BAA before you share patient information.HIPAA
There is no official HIPAA certification, and Amotions does not claim one. Don’t send patient information through public forms on this site.Veterinary practices
HIPAA covers human health information, not animal records. The same hosting applies, and each practice sets its own client notice policy for recorded conversations.
Questions
Security FAQ
Does Amotions join my call or meeting?
No. Amotions is a private overlay. It does not join Zoom, Teams, or Meet as a bot or meeting participant, and buyers and other attendees do not see it.
Is my conversation data used to train AI models?
Customer call transcripts, audio uploads, and chat sessions are strictly private to your organization and are never used to train third-party foundational AI models. Playbook personalization applies your process at coaching time; it does not retrain foundation-model weights on your conversations.
Where is data processed and stored?
Coaching workloads run in isolated Google Cloud environments, including Cloud Run, with encrypted data transmission and encrypted storage. Organization playbooks, transcripts, and uploads stay separated by customer workspace.
Does Amotions have SOC 2?
Amotions does not publish a SOC 2 report on this site. If your security review requires one, ask for current status when you book a demo.
Is Amotions HIPAA compliant?
There is no official HIPAA certification, and Amotions does not claim one. Data is hosted on Google Cloud, encrypted in transit and at rest, and isolated per workspace. Each practice sets its own patient notice policy for recorded conversations. We sign a Business Associate Agreement (BAA) with your practice, and our hosting provider, Google Cloud, is covered by a signed BAA with Amotions. Ask us for the BAA before you share patient information. Details: https://amotionsinc.com/security#healthcare.
How do I request a security review?
Book a demo at https://amotionsinc.com/pricing/contact and say you need a security review. Bring your security questionnaire and any data-use, retention, or contract requirements. The team will cover current technical controls, data handling, and deployment requirements for your organization.
Related: How the AI coach is trained · Law firms and confidentiality · Privacy Policy · Terms of Service · Trust and Evidence · Company facts
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