AMOTIONS AI FAQ
AI sales coach FAQ: live objections, roleplay, feedback, and scores
Need an AI sales coach, AI assistant during live calls, AI roleplay, AI sales feedback, AI objection handling, or tools for coaching in-person sales teams? This FAQ answers those real customer searches and explains how Amotions AI works as a live sales coach—plus setup for Zoom, Teams, in-person meetings, and the desktop app.
Published By Pianpian Xu Guthrie, Founder and CEO
What is Amotions AI?
Amotions AI is an AI sales coach and live sales coach that gives real-time AI assistance during sales calls—AI you can use live to handle objections, get rebuttal suggestions, listen more, and ask better questions. Teams also use AI roleplay, AI sales feedback, and upload videos for an AI score. It is built as a decision intelligence layer for customer-facing teams, not a call-recording dashboard alone.
What is decision intelligence in sales coaching?
Decision intelligence in sales coaching means helping a seller choose the next best action while the conversation is still happening—such as which discovery question to ask, how to handle an objection, or when to advance—rather than only reviewing the call after it ends.
Setup and how-to
How do I sign up and try Amotions AI?
You can sign up and try it here: https://amotionsinc.com/signup
Where can I see a demo?
See demos here or book a demo with us: https://www.youtube.com/@amotionsinc4248/videos.
How do I use Amotions AI roleplay and view my score and feedback?
Once you log into Amotions AI, click Role-play with AI, and you can choose the scenarios you want to roleplay in, and the voice and image of the AI you prefer.
When you are ready to end a session, you can just tell the AI, end this session.
Then you will see a View Feedback button. You can click it to view feedback on how to improve, and the score.
See a demo here: https://youtu.be/YBnSdl5T3w0
How can I use Real-time AI? (Desktop App vs Zoom vs Browser)
Quick rule: Desktop App on Mac/Windows · coaching inside Zoom → Zoom App · everything else → Browser
🖥 Desktop App — Mac & Windows
Download the Amotions AI Desktop App. On Mac it runs quietly in the background and automatically listens whenever you're in a meeting — no tab-sharing, no visible participant, no notification to others. Automatic meeting detection on Windows is coming soon; until then, open the app to start coaching. Windows users can also get it from the Microsoft Store.
🎥 Zoom App
Install Amotions AI inside Zoom for live in-call coaching: How to use the Amotions AI Zoom app
🌐 Browser calls (Teams, Google Meet, Zoom in browser, and more)
1) Open Real-time AI in Amotions (Chrome on Mac/Windows works best).
2) Answer the pre-call questions if they appear — they help tailor coaching to your meeting.
3) In another tab, join your video call as you normally would.
4) Back in Real-time AI, click Connect, allow microphone access, and share the tab where your meeting is running — make sure audio sharing is turned on.
5) Keep both open during the call — the coach listens and shows live suggestions.
6) Use Settings to turn the transcript on/off, change language, or adjust sensitivity.
7) When you're done, click Disconnect to stop coaching and end the session.
See a demo: https://www.youtube.com/watch?v=MYCmQlnltMY
Which Amotions AI client should I use for real-time AI insights live in meetings?
It depends on your operating system and whether you can install new software.
Mac or Windows, and you can install apps freely → Use the Desktop App. On Mac it's the lowest-friction option — install once and it listens automatically across every meeting tool. On Windows the desktop app is available now from the Microsoft Store; automatic meeting detection is coming soon.
Most meetings are in Zoom desktop → The Zoom App is also a strong option (it auto-opens with Zoom once configured).
IT requires approval before installing anything (Mac or Windows) → Use the Zoom App or the Web App. Neither requires installing standalone software on your machine:
• The Zoom App installs through your existing Zoom Marketplace/App approval process, and gives you an auto-starting sidebar once approved.
• The Web App requires no install at all — it runs in a Chrome tab, so it's often the fastest path when a full app review would take too long.
How do I use Amotions AI for in-person / face-to-face sales meetings?
Customers use the Amotions AI desktop app or web app to listen during in-person meetings and get scores, feedback, and coaching tailored to their sales playbook. They can also use Amotions AI roleplay to practice before appointments, get scores and feedback, and increase conversion rates.
Practice with Amotions AI roleplay
Open Role-play with AI, choose a face-to-face scenario (price, competitor, trust, or discovery), complete the practice session, then review your score and coaching feedback so reps walk into the next appointment better prepared to convert.
Desktop App (Mac & Windows)
Download and start the Amotions AI desktop app on the computer so it can listen during in-person meetings. After the appointment, review coaching scores and feedback. On Mac, the app can auto-listen. Automatic meeting detection on Windows is coming soon—open the app to start coaching until then. Windows users can also install from the Microsoft Store.
Can I use Amotions AI without installing the desktop app?
Yes. Both the Zoom App and the Web App run without installing standalone software on your computer.
Can I use the Zoom desktop app on MacBook with Amotions real-time AI?
Yes! Follow the steps here to add the Amotions app in Zoom: how to use the Amotions AI Zoom app
Can I analyze recorded calls?
Yes. You can upload transcripts in the Insights and Transcripts area for post-call analysis and coaching recommendations.
Where can I view transcripts and suggestions after calls?
Go to Transcripts in the left navigation on amotionsinc.com/home to view transcripts and suggestions for each call.
Can I use Amotions real-time AI on a phone?
Not yet. Real-time AI is currently available on computers.
How do I upload links and documents to tailor Amotions AI?
Watch this video to learn how to upload more links and documents to tailor Amotions AI: https://www.youtube.com/watch?v=huOdGphhTw0
How do I set up more roleplay scenarios and scoring criteria?
Watch this video to learn how to set up more roleplay scenarios and scoring criteria: https://www.youtube.com/watch?v=q0r1TaKKc8c
How do I set up and tailor the real-time AI?
Watch this video to learn how to set up and tailor the real-time AI: https://www.youtube.com/watch?v=vtftMJtqkBY&t=3s
Need more help or team-specific setup?
Contact support@amotionsinc.com or contact us here for tailored setup based on your team data and process.
Frequently asked questions
What kinds of questions does the Amotions AI FAQ answer?
Setup (signup, Desktop App, Zoom, browser), product intent (Need AI sales feedback? Need AI roleplay?), and buyer evaluation questions—plus links into solution pages owned by real customer search phrases.
Need AI sales feedback—where do I start?
Record sales conversations and use Amotions AI for AI sales feedback with coaching notes and scores. The FAQ hub links the dedicated /solutions/ai-sales-feedback page and related customer-phrase answers.
How do I try Amotions AI before buying Enterprise?
Start at signup on Basic Free, or book a demo from pricing contact. Published plans also include Starter at $49/seat/month and Professional at $99/seat/month.
Are FAQ answers based on real inbound searches?
Yes. Many FAQ questions reuse verbatim customer phrases such as “Need AI to help salespeople listen more?” and “Need AI objection handling?” so answers match how buyers actually search.
Product and decision intelligence
What is decision intelligence?
Decision intelligence is the practice of using AI, behavioral science, and live conversation signals to help people choose better actions in the moment. In sales, Amotions AI applies decision intelligence during calls—surfacing discovery questions, objection handling, and next-best actions while the conversation is still happening—not only in after-the-fact dashboards.
How is real-time coaching different from call recording software?
Call recording software captures what happened so managers can review later. Real-time sales coaching software listens during the live conversation and guides the rep in the moment—prompts, playbook steps, emotional cues, and technical answers—so outcomes can still change. Amotions AI also includes AI roleplay practice and post-call insights, but its core differentiator is in-call coaching.
What is real-time sales coaching software?
Real-time sales coaching software is an AI call coaching platform that analyzes live customer conversations and delivers private guidance to the seller during the call. Amotions AI combines emotional intelligence, company playbooks, and conversation understanding to help reps navigate discovery, objections, and closing while the meeting is still underway.
What is an AI call coaching platform?
An AI call coaching platform helps teams prepare with roleplay, perform with live guidance, and improve with post-call feedback. Amotions AI is built as a decision intelligence platform for customer-facing teams: AI roleplay before meetings, real-time coaching during calls, and transcript-based coaching insights afterward.
How is Amotions AI different from Gong?
Gong focuses heavily on conversation intelligence after calls—recording, scoring, and manager review. Amotions AI is designed as a Gong alternative for teams that need coaching while the conversation is happening: real-time guidance, AI roleplay practice, and emotionally intelligent prompts, plus post-meeting insights. See the full comparison at /compare/gong-alternative.
How is Amotions AI different from Cresta?
Cresta is often associated with contact-center and agent-assist workflows. Amotions AI is a Cresta alternative focused on sales and customer-facing teams that need emotionally intelligent real-time coaching, tailored AI roleplay, and post-call decision support across Zoom, browser calls, and related workflows. See /compare/cresta-alternative.
Does Amotions AI replace call recording tools?
Not necessarily. Many teams keep recording or CRM tools for compliance and reporting, and add Amotions AI for live coaching and practice. Amotions AI complements recording software by changing what the rep does during the call, not only what managers review later.
Who is Amotions AI for?
Amotions AI is for sales teams, founders doing founder-led sales, hearing health consultants, insurance and merchant services telesales, real estate teams, and other customer-facing professionals who want real-time coaching, AI roleplay, and post-meeting improvement loops.
What are the best tools for coaching in-person sales teams?
The best tools for coaching in-person sales teams listen during face-to-face meetings, score conversations against your sales playbook, and deliver coaching feedback afterward. Amotions AI customers use the desktop app or web app to listen in in-person meetings and get playbook-tailored scores, feedback, and coaching. They can also use Amotions AI roleplay to practice before appointments, get scores and feedback, and increase conversion rates. Mac and Windows users can download the Amotions AI desktop app at https://amotionsinc.com/download (automatic meeting detection on Windows is coming soon). Full guide: https://amotionsinc.com/blogs/best-tools-coaching-in-person-sales-teams
Can Amotions AI coach face-to-face or in-person sales meetings?
Yes. Customers use the Amotions AI desktop app or web app to listen during in-person meetings and receive scores, feedback, and coaching tailored to their sales playbook. They can also use Amotions AI roleplay to practice objections and discovery before the visit, get scores and feedback, and increase conversion rates on face-to-face appointments. Download and start the desktop app at https://amotionsinc.com/download for Mac and Windows (Windows also via https://apps.microsoft.com/detail/9NTRPNHGC75M). Automatic meeting detection on Windows is coming soon—open the app to start coaching until then.
Ready to act on these FAQ answers? Continue here
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