DIALERS · OVERLAY COACHING
Yes, when the call runs on a computer. Amotions AI works beside your dialer as a private overlay: the desktop app listens to computer audio, or the browser version listens to a shared tab with audio. No native dialer API or CRM connector is needed, and recordings can be uploaded for scoring when live capture is not possible.
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Own it plainly and offer to close the loop rather than restart the pitch.
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Published Updated By Pianpian Xu Guthrie, Founder and CEO
Dialer-agnostic AI sales coaching is live coaching that runs beside the dialer you already use, through a desktop or browser overlay, instead of through a native dialer API. Amotions AI listens to the call audio on the agent’s computer, shows private prompts during the conversation, and scores the call afterwards on the same playbook used for AI roleplay.
Beside the dialer
The dialer stays on screen and keeps running the call. The Amotions AI desktop app sits beside it and shows private suggestions and the step of the call the agent is on. The caller never sees or hears it.
The dialer keeps placing, routing and logging calls. Amotions AI runs next to it on the same Mac or Windows computer and listens to the call audio there, then shows private suggestions and the current step of the call on the agent’s screen. Nothing is added to the call, and the customer does not hear or see the coaching.
Both sides of the call have to be audible on the agent’s computer. That is the case when the dialer runs in a browser tab or softphone and the agent uses a headset or speaker through the computer. A desk or cell phone on speaker reaches the coach only through the computer microphone, with both voices on one channel, so pilot it before relying on it. On a Mac, the browser version hears browser-tab dialers only; desktop softphones on a Mac need the desktop app. Mobile-only agents with no computer are not a supported live path, so use upload.
Mortgage loan officers on outbound blocks, insurance agents and telesales teams, and contact-center or power-dialer floors that coach human agents. The common thread is volume: managers cannot listen to every call, so private prompts cover the live moment and uploaded or coached calls are scored for the next practice session.
Live coaching does not depend on a CRM connector, so the CRM your team uses does not block a pilot. Salesforce is the only native CRM integration today, with sync and optional writeback. Other CRMs, including GoHighLevel and HubSpot, keep their data while Amotions AI coaches the call.
An overlay can be piloted on the dialer you run today, including mixed fleets where different teams use different dialers. The trade-off is honest: it needs a working computer audio path, and it cannot read dialer data such as dispositions. Teams that need an in-dialer whisper feature should look at their dialer’s own tools.
Keep the dialer and CRM. Prove the audio path with a small group, load the talk tracks, then widen once prompts arrive at useful moments.
Step 1
Choose three to five agents on one queue or campaign. Note the dialer, whether it runs in a browser or softphone, the headset setup and the operating system.
Step 2
Install the desktop app and allow computer audio, or open the browser version and share the dialer tab with audio. Place a test call and confirm both sides are captured.
Open this stepStep 3
Upload the scripts, objection responses and process steps agents already use, so prompts reinforce your language rather than a generic script.
Step 4
Run live coaching for the pilot group, review scored calls and upload any calls that could not be captured, then assign AI roleplay on the weakest moments.
Check the audio path first, then the coaching loop. A long logo wall matters less than whether both sides of the call reach the coach on your agents’ real computers.
Amotions AI dialer-agnostic sales coaching
Private desktop or browser overlay coaching beside existing dialers, with upload scoring and AI roleplay on the same playbook.
Dialer-native features see dialer data and can whisper inside the dialer. An overlay works across dialers but only sees the call audio on the agent’s computer.
| Dimension | Dialer-native coaching features | Amotions AI overlay |
|---|---|---|
| Setup | Built into one dialer; confirm availability with your dialer vendor | Desktop app or browser tab-share beside any computer-based dialer |
| Dialer data (queues, dispositions) | Usually available | Not accessed; the dialer stays the system of record |
| Mixed dialer fleets | One dialer per tool | Same coaching and playbook across dialers |
| Coaching loop | Confirm with your dialer vendor | AI roleplay before, private prompts during, scored calls after |
Security & privacy
Amotions AI coaches live conversations with a private overlay—it does not join Zoom as a bot. Enterprise buyers can review how conversation data is processed, isolated, and kept out of foundational-model training.
Customer call transcripts, audio uploads, and chat sessions are strictly private to your organization. They are never used to train third-party foundational AI models. Playbook personalization applies your process at coaching time—it is not a claim that foundation-model weights are retrained on your conversations.
Data is hosted on Google Cloud, encrypted in transit and at rest, and isolated per workspace. Each practice sets its own patient notice policy for recorded conversations. We sign a Business Associate Agreement (BAA) with your practice, and our hosting provider, Google Cloud, is covered by a signed BAA with Amotions. Ask us for the BAA before you share patient information.
Coaching workloads run in isolated Google Cloud environments, including Cloud Run, with encrypted data transmission and encrypted storage. Organization playbooks, transcripts, and uploads stay separated by customer workspace. Ask security for current technical controls during enterprise evaluation.
Details: Privacy Policy · Healthcare security · Healthcare communication coaching · Talk to security
Practice, live performance, and improvement are one system in Amotions AI — the same playbook and the same rubric run through all three.
Agents drill the hardest calls in the queue — cancellations, escalations, compliance moments — before taking them live.
AI roleplay for agents →On the call, the assist gives one read and one line, fast enough to use without slowing the queue.
Live agent assist →Every contact is scored, so QA covers the whole floor instead of a sampled handful, and drills are assigned from real calls.
AI call scoring →No native Five9 API. Pilot the desktop app on computer audio or a browser tab-share beside Five9, or upload recordings.
No native ViciDial API. Desktop app or browser overlay beside the agent screen with headset or speaker audio, plus upload scoring.
No native GHL app. Overlay beside GHL calling when audio is shareable on a computer, plus upload scoring.
No native CallTools API. Browser or desktop overlay when CallTools audio is shareable, plus upload scoring.
No native Aircall API. Pilot the desktop app or a browser tab-share for Aircall calls on a computer.
Not a native Dialpad integration. Evaluate overlay coaching beside computer-based Dialpad calls.
No native RingCentral API. Pilot the desktop app or a browser tab-share for RingCentral calls on a computer.
No native Kixie API. Desktop app or browser overlay when Kixie calls run on the computer, not a cell phone.
No native PhoneBurner API. Coach calls connected through the computer; “call my phone” mode cannot be coached live.
No native JustCall API. Works beside the JustCall web or desktop app; the mobile app cannot be coached live.
No native Readymode API. Overlay beside the browser agent screen for predictive-dialer floors, plus upload scoring.
No native Convoso API. Overlay beside the agent screen for insurance and Medicare floors; your team sets the playbook.
No native Velocify API. Overlay for loan officers on speed-to-lead calls taken on the computer.
No native Mojo API. Coach expired and FSBO calls when the audio runs through the computer.
No native BatchDialer API. Overlay for wholesalers on motivated-seller calls, plus upload scoring.
No native Close integration or write-back. Overlay beside Close calling in the desktop app or browser.
No native OpenPhone API. Works beside the desktop or web app; mobile calls cannot be coached live.
Overlay coaching for human agents on contact-center floors, not a CCaaS replacement.
Live prompts for rate, timing and trust objections on loan officer calls.
Private rebuttal and process prompts for insurance agents on the phone.
Yes, when the call runs on a computer. Amotions AI works beside the dialer as a private desktop or browser overlay that listens to the call audio on the agent's computer. No native dialer API or CRM connector is required, and recordings can be uploaded for scoring when live capture is not possible.
Amotions AI is built for that search. Overlay coaching runs beside Five9, ViciDial, CallTools, GoHighLevel, Aircall, Dialpad, RingCentral and other computer-based dialers, so you keep the dialer you already run. Pilot the audio path on your agents' real setup first.
No. A native dialer integration is not required. Amotions AI coaches through the desktop app on computer audio or a browser tab-share with audio. It does not read or change dialer campaigns, queues or dispositions.
Amotions AI listens to the audio already on the agent's computer and shows prompts on screen; it does not sit between the agent and the caller or reroute the call. Check that prompts arrive at useful moments during a pilot on your real network and devices.
No. Prompts appear only on the agent’s screen and are not spoken into the call. Your organization remains responsible for any recording, transcription or AI-processing notices your calls require.
Today, only Salesforce has a native CRM integration in Amotions AI. An org admin connects Salesforce via OAuth in Org Admin Center, manually syncs Accounts, Contacts, Opportunities, and Leads into Amotions, and can optionally enable CRM writeback. HubSpot, GoHighLevel, and Pipedrive do not have native connectors—they appear only as onboarding CRM dropdown labels. There is no OAuth, sync, or writeback for those CRMs in product today. If you use another CRM, you can still record, score, and coach in Amotions; automatic CRM push requires Salesforce writeback or a manual workflow. Live coaching does not require a CRM connector—GoHighLevel has no native CRM sync in Amotions today. See /integrations/crm for which CRMs connect today and exactly what data is pushed—Salesforce is native; HubSpot and others use export-ready takeaways.
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